Cancellation Policy

At AsianOutlets.com, we strive to offer a smooth and transparent shopping experience. As a multivendor marketplace, the cancellation policy may vary depending on the individual seller from whom you purchase. Please read the product listing and seller-specific policies carefully before placing your order.

General Cancellation Guidelines:

• Order Cancellation Before Shipping:
  Most sellers allow cancellations within a limited time window before the order is processed or shipped. If you wish to cancel your order, please do so as soon as possible by going to My Orders and submitting a cancellation request.

• After Order Is Shipped:
  Once the order is shipped, it may not be eligible for cancellation. In such cases, you may need to wait for the item to arrive and then request a return, subject to the seller's return policy.

• Custom or Made-to-Order Items:
  Products that are made-to-order or customized (such as tailored garments or personalized jewelry) are generally not eligible for cancellation once the order is confirmed. Please check the product description for details.

How to Cancel an Order:

1. Log in to your account.

2. Go to My Orders.

3. Select the order you wish to cancel.

4. If the cancellation option is available, click on Cancel Order and provide a reason.

5. You will receive confirmation by email if the cancellation is successful.

Seller-Specific Policies:

Each vendor on AsianOutlets.com may have their own cancellation terms. We encourage you to:

• Review the seller’s policy listed on the product page.

• Contact the seller directly via the "Ask the Seller" option for specific questions.

• Reach out to our customer support if you need assistance coordinating a cancellation.

Refunds for Cancelled Orders:

• If your cancellation is approved, any payment made will be refunded to your original payment method.

• Refund timelines may vary depending on your bank or payment provider but generally take 5–10 business days.

Note: AsianOutlets.com reserves the right to cancel orders in case of fraud, pricing errors, or stock unavailability. In such cases, you will be notified promptly and issued a full refund.